ERP and CRM Integration

Microsoft’s mission with Customer Engagement solutions from Microsoft Dynamics CRM is to enable companies to deliver amazing customer experiences via intelligent customer engagement. They provide end-to-end customer engagement solutions so that companies can deliver customer experiences that are personalized, proactive and predictive.

Companies can

• Personalize customer experiences by creating end-to-end, outcome-focused journeys that engage customers at the right time and place with the right message.
• Create proactive experiences by determining the next best interaction with your customer based on context.
• Make customer engagement predictive by using analytics, internal and external data to identify patterns and predict outcomes.

Micorexcel uses Microsoft Dynamics Sure Step to help ensure your implementation is a success. Microsoft Dynamics Sure Step helps us to deliver a predictable, on-time and on-budget Microsoft Dynamics implementation that can provide you a quick return on investment, meet your business requirements, and help you be poised to meet future needs as your company evolves.